Frequently Asked Questions (FAQ)

Ordering & Shipping

How long does shipping take?

• UK orders: Estimated delivery time is 7-14 days.
• International orders: Estimated delivery time is 14-31 days.

Do you offer tracking for my order?
Yes! Tracking information will be updated as soon as possible. You can check your order status on our Track Your Order page.

Which countries do you ship to?
We offer international shipping to most countries. If you're unsure whether we ship to your location, please contact us before placing an order.

How much is shipping?
Shipping costs vary depending on your location and the size of your order. You can see the final shipping cost at checkout.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. The item must be in its original condition, unopened, and unused. To initiate a return, please contact us with your order details.

Who covers the return shipping cost?
If the return is due to a faulty or incorrect item, we will cover the return shipping. If you're returning for any other reason, the buyer is responsible for the shipping costs.

How long does it take to receive a refund?
Once we receive and inspect the returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method.

Product Information

Are the mecha kits official products?
We specialize in third-party mecha kits, which are independently designed and produced by various manufacturers. These are not official Bandai/Gunpla products but offer unique designs and premium articulation.

Do the kits come pre-assembled?
No, all of our kits require assembly. Some may require painting or additional customization, depending on the model.

Are tools or glue required?
Most kits are snap-fit, meaning glue is not necessary. However, we recommend hobby tools such as nippers, files, and panel lining markers for the best building experience.

Other Questions

Can I cancel my order?
If your order has not yet been shipped, you can request a cancellation. Once shipped, cancellations are not possible, but you can initiate a return after receiving the item.

What if my order arrives damaged or has missing parts?
Please inspect your package upon arrival. If there are any issues, do not open the plastic bag containing the parts. Take clear photos of the packaging and contents, and contact us immediately for assistance.

How can I contact customer support?
You can reach us via email or through our website’s contact form. We aim to respond to all inquiries within 24-48 hours.

If you have any other questions, feel free to contact us—we're happy to help!